- Pixel people tech support update#
- Pixel people tech support full#
- Pixel people tech support android#
I am now waiting for someone from Google to call me back. I tried the decision tree again, and then it told me support hours were over and to try again tomorrow. I went on hold again, waiting for another 1st-level human, and the connection dropped again. This resulted in another call back about half hour later.
So what did I do? I went through the decision tree thing again on the website, and after another 10-15 minutes of bungling the responses, I requested another callback. I had no way to call back in and get back on the queue. This process repeated about three times, but the wait music went dark on the third try, and the connection dropped. Can I put you on hold for a few more minutes?" I said yes. So then she puts me on hold for 10 minutes. When I explained to her what was going on, she said, "Oh, that's a technical issue I need to put you in touch with technical support." When my callback came about 30 minutes later, I got a computerized attendant which told me I needed to wait, and I finally got a human. You can't call Google directly if you have a problem with your Pixel - you have to make it through that crazy decision tree to the point where you can request a callback, which after about 15 minutes of typing in "this piece of crap is defective and my file system is hosed", it finally let me do.
It's this layered, AI-driven system that keeps suggesting resolutions that the end-user can do that are totally unrelated to my problem and totally avoids putting you in touch with a human being. Last night, around 8pm EST, the first thing I tried to do was to contact Google's device support on its store website - which is probably the most labyrinthian tech support system I have ever seen for a mobile hardware product. I'm now out of the product return window, with device replacement as my only official option if the company deems it to be defective and this just isn't a result of their software stack also being garbage.
Pixel people tech support android#
As far as I am concerned, this should never happen with Google's flagship Android developer device.
Pixel people tech support full#
Look, maybe this is just bad luck with a phone, but had I known this was going to be a problem child device, I would have returned it for a full refund and waited a few months to get something else with Android 12 on it. The photo of my screen when this occurred is below. The same thing happened - the device rebooted, it entered recovery mode, and it forced a file system factory reset.
Pixel people tech support update#
Google sent another over-the-air update this week, which I accepted. Several weeks have gone by, and I'm on vacation with the phone, having taken a few hundred photos with it. I dismissed this initial problem as a first-day or first-week glitch for a new product and continued using the device.Īlso: Goodbye Google Pixel 6 Pro: 9 reasons it's not the phone for me So I had to set up the phone again from a backup less than a day after the initial setup. Shortly after setting up the Pixel 6 a few weeks ago - while the product could still be returned - I experienced an issue where the OS received an initial over-the-air update and when it rebooted, it came up in recovery mode, being unable to read the file system - and it forced a factory reset.
Whatever your priorities - from 5G to an amazing camera - there's a phone here to meet your every need.